From the December 2007 Tikvah Topics:
OK, sit down, grab a cup of coffee (or soda, as some of our members
prefer) and let’s take a moment to talk about COMMUNICATION. It’s
generally accepted that communication is easy today. I’ve read that from
the beginning of time until the 14th century information doubled. By 1980,
information was doubling every five years, and by 1993 every 18 to 24
months. In 1998 information doubled every 11 months, and now it doubles
every 70 days. We have computers with e-mail and the internet, we have
cell phones and Bluetooth to provide 24/7 access to our friends, family and the world. It is
easy to send messages – but I’m beginning to question the value of all these types of
communication.
In many ways, the addition of electronic communication has greatly enhanced my job in
connecting with our Board, general membership, community and the world. However, I
don’t know about you – but this ability to be constantly in touch can be wearing, and is often
NOT productive or efficient. We are all drowning in documents and information. Reading
e-mail doesn’t allow us to look into someone’s eyes – to see the twinkle of humor or sarcasm;
doesn’t allow us to see the body language of someone under stress. When we talk with each
other we need to clearly understand the communication – not just read the words.
I’ve asked our staff to stop frivolously e-mailing each other – we get tons enough
without getting e-mails from people 10 steps away. I’ve also shared this concept with the
Board, and am trying to make a concerted effort myself to call people when I have
something important to discuss. E-mail is great when you’re attaching a document, photo or
other type of information; e-mail is horrible when 20 people are weighing in on an important
topic. How many times have you seen someone’s feelings get hurt because they’ve
misunderstood the words in an e-mail? Or worse yet, sent something in error or sent
something you wished you could recall – just because it’s so easy to click that button?
If something is important to you, please don’t just type and click the “send” button.
Electronic messages get delayed, lost or just overlooked in a mountain of clutter. Weigh the
timing and importance of your communication, and if it is timely or important, I hope you
will take the old-fashioned approach and call or visit. It’s wonderful to share ideas within
our “mishpacha,” but we need to use our modern tools wisely.
My very best wishes for a Happy Hanukkah and Happy New Year to each of you and
your families. |